Refund Policy

Last Updated: November 29, 2025

All products from Shrubby Buddies Podcast are made to order through Printful, our third-party print-on-demand fulfillment partner. Because each item is custom-produced, we do not accept returns or exchanges for size, color, or buyer’s remorse.

1. Damaged, Defective, or Incorrect Items

We will gladly replace or refund an item if:

• It arrives damaged

• It is defective

• It was printed incorrectly

• You received the wrong item

To report an issue, email shrubb ybuddies@gmail.com within 7 days of delivery with:

• Your order number

• A clear photo of the issue

• A brief description of the problem

If approved, a replacement will be issued at no additional cost or a refund will be processed.

2. Lost Packages

If a package is lost in transit and confirmed by the carrier:

• A replacement will be sent

• Or a refund will be issued at our discretion

We are not responsible for:

• Incorrect addresses provided at checkout

• Packages marked “delivered” by the carrier

3. Size Exchanges

We do not offer size exchanges since all items are made to order. Please carefully review size charts before purchasing.

4. Refund Processing

Approved refunds will be issued back to the original payment method. Processing times depend on your bank/payment provider.

5. Non-Refundable Items

We do not issue refunds for:

• Incorrect size selection

• Change of mind

• Delays caused by shipping carriers

• Minor color variation due to screen differences